At Bourke’s we pride ourselves on delivering excellence and have been doing so for over 160 years. However, should you feel we have not fully met your needs we would welcome the opportunity to understand the issue and rectify the situation if at all possible.

We welcome you to either contact us directly by phone, email or in writing (all details available on our “Contact Us” page). Alternatively, call into our office to discuss your concerns. We will endeavor to address your concerns as quickly as we can and will undertake to acknowledge receipt of your complaint within 5 working days. 

Whilst we would hope we can resolve any issue immediately, depending on the nature of the issue we may need up to a month to investigate and reply, however we will stay in communication with you and notify you of any delays. 

If you are not happy with the response or you feel the manner needs further scrutiny, we would suggest contacting our governing body, the Irish Association of Funeral Directors.
Mespil House
Mespil Business Centre,
Sussex Road,
Dublin 4
Telephone 0818 935 000 
Email: enquiries@iafd.ie